HotSpot Parking Management — Support Portal
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RB
Ronald van den Bos
HotSpot Support

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Digital permits, real-time availability, DMV-integrated citations — get help with every part of your HotSpot deployment.

98%Uptime SLA
<1hResponse time
24/7Monitoring
Quick help
Digital permits
Citation management
Real-time availability
DMV integration
API & webhooks
Mobile app
User management
Reporting
Scheduled maintenance — DMV integration sync will be paused Sunday 22 June, 00:00–02:00 UTC. Citation processing resumes automatically. Learn more
1.2MPermits managed
847Zones configured
99.8%Platform uptime
3Open incidents
My tickets
View all

DMV sync returning timeout errors on Zone 14-B

TKT-8821 · Updated 3h ago
In progress

Permit template not rendering on mobile app v3.2

TKT-8819 · Opened yesterday
Open

Citation export to CSV missing plate numbers

TKT-8801 · Resolved 10 Jun
Resolved

Real-time availability sensor offline — Lot C

TKT-8790 · Resolved 8 Jun
Resolved
System status
Status page
Permit Management Portal
Operational
Real-time Availability API
Operational
DMV Integration Service
Degraded
Citation Management
Operational
Mobile App (iOS & Android)
Operational
Reporting & Analytics
Operational
Webhook Delivery
Incident
Updates
All
14Jun

HotSpot v4.3 released — improved citation bulk export and new zone heatmaps

Product team
10Jun

DMV integration now supports 12 additional US states

Integrations
03Jun

New real-time sensor firmware update — apply by 30 June

Hardware team
28May

API rate limits increased to 10,000 req/min on all Enterprise plans

Platform engineering
Common questions
Knowledge base

How do I issue a digital permit?

Permit creation & templates

How do I contest a citation?

Citation appeals process

How does DMV integration work?

Plate lookup & data sync

Setting up real-time availability

Sensors & zone config

Where are the API docs?

REST API & webhooks

Exporting reports & citations

CSV, PDF & scheduled reports